Refund and Returns Policy

At Redtopis, we strive to provide high-quality pet products and excellent customer service. Please read our refund and return policy carefully before making any purchase.

📦 Digital and Physical Products

Redtopis offers both digital content and physical products. Each category may follow different refund policies depending on the type of product.

✅ Return & Refund Conditions

You are eligible for a return or refund under the following circumstances:

  • The product arrives damaged, defective, or does not match the description.

  • You must notify us within 7 days of receiving the product.

  • The product must be unused and returned in its original packaging.

  • A valid proof of purchase is required.

🔁 Non-Refundable Items

We do not accept returns or refunds for:

  • Change of mind after purchase.

  • Products damaged due to misuse or mishandling.

  • Perishable or hygienic goods (e.g. opened pet food, litter, etc.)

  • Digital content already downloaded or accessed.

💳 How to Request a Refund

  1. Email us at support@redtopis.com with your order number and reason for the return.

  2. Our team will respond within 1–3 business days with return instructions if eligible.

  3. If approved, refunds will be processed via the original payment method within 7–10 business days.

📌 Need Help?

For any issues regarding refunds or returns, please contact our customer support:

  • Email: support@redtopis.com

  • Phone: [Insert your phone number]

  • Working Hours: 8:00 AM – 6:00 PM (Mon–Sat)